The Professional bundle ($23/user/month) includes everything on the Standard bundle, plus multi-department ticketing, team management, telephony, automatic time tracking, round-robin ticket assignment, ticket templates, ticket sharing, and more.The Standard bundle ($14/user/month) includes everything on the Free bundle, plus social and community channels, product-based ticket management, help center themes gallery, public knowledge base, SLAs & escalations, customer happiness ratings, 24x5 phone support, and more.The Free version is available for three agents, with features that include email ticketing, customer management, help center, private knowledge base, predefined SLAs, macros, multi-language help desk, mobile apps, and 24x5 email support.Here's more detail if you want to read further on how we research vendors. We try to include a diversity of solutions so that our readers can find the tool that is best for what they need. Best for a use case: Sometimes the best solution is the cheapest, the best tool for international companies, or the best for startups.Financial metrics: We are very much finance nerds and so use a product's retention rates, growth, profitability, and scale to understand whether or not it is truly best in class.

User input allows us to accomplish a more thorough due diligence of products, put new vendors on our radar, and generally make sure we are presenting the right products to our readers. User feedback: We do our best to understand what users say when they experience this product.

This usually means getting a demo by a senior executive (their CEO, head of product, etc), and/or using the product ourselves to make sure it has a solid UI, intuitive workflows, and the features to make it a best in class offering.

Product: We want to have a deep understanding of a vendor's product before recommending it.Here's how we select vendors to be in our buyer guides: We take our research seriously and want to make sure we are presenting our readers with the very best solutions in a given software category.

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